FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?
We accept payments via PayPal, which allows you to pay with most major credit and debit cards, including Visa, MasterCard, and American Express.

2. How long will it take to receive my order?
Orders are processed within 1 business day. You can expect delivery within 1 to 4 business days depending on your location within Australia.

3. Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required.

4. How do I return an item?
You can return items within 30 days of receipt. Returns are free, and there is no restocking fee. Simply contact us at infosyrica@gmail.com to initiate a return, and we will provide you with a prepaid return label.

5. How will I be refunded for my return?
Once your return is approved, we will issue a refund to your original payment method within 10 business days.

6. Can I cancel my order?
Once an order is placed, it is processed quickly to ensure fast shipping. If you wish to cancel, please contact us immediately at infosyrica@gmail.com, and we will do our best to accommodate your request.

7. Do you ship internationally?
Currently, we only ship within Australia.

8. How can I contact you if I have a question?
You can reach us via email at infosyrica@gmail.com or through our contact form. Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (AEST).

9. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

10. Is my payment secure?
Yes! All payments are processed securely through PayPal, which provides a high level of security for your financial information.